Chat control panel
Chat statuses are displayed to the right of the message preview.
To mark a chat as resolved, choose the dialogue and click the «Mark as resolved» button.
The chat can be assigned to one of the employees. Click «Reassign» in the chat interface and select an employee. The employee will find all the chats assigned to himself in the «Assigned to me» section.
For more detailed settings, go to the «Settings / Chats» section. This options are available in the section: