How to start

Welcome to the Messaggio Knowledge Base! We are very happy to help you solve your business tasks. If you want to explore the dashboard quickly and assess Messaggio’s technologies in action, we recommend reading the guides sequentially — after each article, there are buttons to switch to the next and previous page. Or find the […]

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How to enter your Messaggio dashboard

Messaggio multichannel messaging platform supports sending channels such as SMS, Viber, WhatsApp, RCS, Mobile ID, VKontakte and Odnoklassniki at 7000 rps. Messaggio provides a multi-user multilingual dashboard, message templating, functional API, operational statistics for each dispatch, and other technologies that will help to increase customer loyalty to the business. To register in Messaggio, go to […]

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How to create a Sender ID

To start sending, you need to create a Sender ID in your Messaggio dashboard. You can create a Sender ID on the channel you would like to use for messaging. Sender moderation process depends on channel terms and requirements. To create the Sender ID, go to the «Senders» section and click «Create». Select a channel […]

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How long does it take to check the application for Sender ID

The moderation period depends on the channel in which the Sender ID is registered. Viber — 1-5 days SMS — 3-15 days, depending on the mobile operator WhatsApp — up to 10 days VK — 1-3 days As soon as you send the Sender ID for moderation, the status “MODERATION” will be displayed near it […]

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Viber Sender ID Requirements

Viber Sender ID must be no more than 35 characters in any language. Message type and service integration type When creating a Viber Sender ID, you need to specify messaging details: the type of traffic to send and the type of Sender ID integration. Message type Transactional — messages that are private for the user […]

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SMS Sender ID requirements

The name of the SMS Sender ID can contain numbers or Latin characters (A-Za-z0-9 .- + * () [], # _ space) from 3 to 11 characters. To verify the right to use the Sender’s ID, provide your personal manager at Messaggio with the full name of the organization and the Certificate of Incorporation. Fill […]

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WhatsApp Sender ID requirements

WhatsApp Sender’s ID can only contain Latin characters and cannot include all capital letters except abbreviations. The Sender ID must be at least 3 characters long. URL format is prohibited. Company details To send messages to WhatsApp, you need to have a Facebook Business Manager account. Facebook Business Manager ID is a unique identifier for […]

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VK Sender ID requirements

Messages are sent on behalf of the VK community. When creating a VK Sender ID, enter the name of your VK community in the «Name» field. Click «Save». To verify a Sender ID for messaging, send your personal manager: A link to the community on behalf of which messages will be sent (the group may […]

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How to create a multichannel campaign

With the help of multichannel messaging, you will not only send a message to the customer base but deliver it to a channel convenient for the client, which he uses every day and which he trusts. You can send service and advertising traffic first to the messenger and then to SMS or vice versa. This […]

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How to add contacts to deliver the messages

To send a dispatch to the contact base, you need to create a contact group for messaging. To do this, click «Select contact groups» in the «Recipients» section. Then click «Create group». You will be redirected to the «Contact groups» section. For information on how to upload contacts to a group, see the section «How […]

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How to add a blacklist to the dispatch

You can exclude recipients from the dispatch: add contact groups to exclude recipients when creating the messaging. To do this, in the «Excluded contacts» section, click «Select contact groups». Then click «Create group». You will be redirected to the «Contact Groups» section. More about how to create contact groups for exclusion, you can find in […]

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How to test a dispatch

Before sending a message to the contact database, make sure that the text, image, button, and other elements look correct. There are two ways to check how a message will display to users. In the Messaggio interface When you create a message template, a preview is displayed on the right side. The message will look […]

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How fast does the dispatch send

In multichannel messaging, the speed of sending messages to clients (rps) is important. A delay in sending can affect the time of receipt of messages and completely change the reaction of users to your offer or notification. The rps is especially important when you send messages to large groups of contacts. The average message sending […]

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How to stop sending

To stop in progress You can interrupt the messaging in progress at any time. To do this, click «Abort sending» on the widget that will appear after starting the dispatch. To stop a scheduled dispatch You can cancel the scheduled dispatch before the launch. To do this, go to the «Dispatches / Scheduled» section and […]

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How to improve messaging campaign results: A/B testing

To improve your messaging and SMS promo campaign, do an A/B test and create a campaign that intrigues, engages, and sells best. How A/B testing works in Messaggio A/B testing in Messaggio is a tool that helps you to find the best converting template for bulk dispatch. In your Messaggio dashboard, you can create two […]

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How to create a message template

A message template is content you send to the recipient: a combination of text, images, buttons, emojis, and links. Messaggio has template layouts for each channel. To create a template, go to the «Templates» section and click «Create». Specify the name of the template, select a project and a Sender ID, on whose messages will […]

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How to create a multichannel template

A multichannel message template is a content that you send to the recipient using a channel suitable for him. Messaggio platform allows you to automatically fallback messages to the SMS channel if the recipient does not have a messenger app installed. By using multichannel messaging in your marketing campaigns, you can optimize marketing budget and […]

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How to activate a template

You can use only activated templates in the dispatch. Activated templates — templates approved by moderators. To send a message template for moderation, select a template and click the «Send for moderation» button. Template moderation and activation usually takes 20-30 minutes. Our support team is ready to accept a request for template moderation around the […]

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How to personalize your message

Personalized messages can help you attract users and increase the CTR of your messages. To make the message personalized, address each recipient by name, offer individual conditions for a promotion or sale. You can use this variables to personalize messages in Messaggio: First Name Last Name Second Name Birthday Email Code Amount Date Set data […]

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Requirements for the content and format of Viber messages

Viber is one of the most popular messengers in Russia, Ukraine, Hungary, as well as the Philippines, and Vietnam. Viber users send each other over 20 messages every day. Use the opportunity to reach a huge audience with bulk messaging. And if you want your messages to be moderated without difficulty, we recommend to check […]

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Requirements for the content and format of SMS messages

All mobile device users receive notifications about new SMS. Even if the user is offline at the time of sending, he will still receive the message. Bulk SMS is a good way to deliver a short offer and get over 98% open rate. In SMS you can send only text messages. Images and buttons are […]

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Requirements for the content and format of WhatsApp messages

WhatsApp is the world’s №1 messaging app — the messenger reaches over 2 billion users. For many businesses, such as beauty, horeca, small retail and others, WhatsApp is one of the main sales channels. A business profile on WhatsApp allows you to stay in touch with your customers in the messenger they use for personal […]

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Requirements for the content and format of VK messages

The active audience of VKontakte is 97 million people. It is the most popular social network in Russia. VK messages are sent by phone number to any country. To receive a message, the client only needs to have a profile on a social network with a mobile phone number linked to it. You can use […]

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How the URL shortener works: static and dynamic links

You can track the click-through rate for each campaign, sending messages through Messaggio. To do this, use static and dynamic links in your dispatches. Learn more about why static and dynamic links are useful, how they work, and how to add them to messages, in this guide. Difference between static and dynamic links Static and […]

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How to upload a contact database

Contact groups allow you to quickly send a dispatch to multiple recipients. You can upload contacts for messaging to your dashboard and create a contact group in two ways: Manual input Import CSV file To create a contact group, go to the «Contact groups» section , and in the «Contact group for dispatch» block specify […]

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How to create a blacklist of contacts

Messaggio provides the ability to create contact groups to be excluded from the dispatch. Blacklists are useful when you need to exclude users who have withdrawn consent to receive messages. Also, using blacklists, you can filter users without changing the group of contacts for dispatch. To create a blacklist of contacts, click the «Create» button […]

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How to top up your balance

To top up your balance, go to the «Credit» section and enter the deposit amount. Then follow the prompts on the interface. The payment history is displayed at the bottom of the screen. Incomplete payments have the status «PROCESS». To find out the details of the payment, click on the menu next to the payment […]

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Low balance reminder

You can receive Email and SMS notifications about critically low and zero account balances. Email notifications are enabled by default. To manage email notifications: Go to «Settings / Notifications» Click on the switch next to the «Low Balance reminder / EMAIL» To enable SMS notifications: Go to «Settings / My Account» Link your phone number […]

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Where to get closing documents

To make it comfortable to exchange documents with Messaggio, we have added the «Documents» section to our dashboard. Here on a monthly basis, you will find acts of services rendered by Messaggio and you will be able to provide them to the accounting department in a time and without additional requests. To go to the […]

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How to create a project

A project is a container that combines Templates, Dispatches, Senders. The company can create any number of Projects. Create several projects in the areas of your activity: for business messaging, verified SMS, online chats, etc. To create a project, go to the «Settings» section, and in the «Projects» workspace click «Create». Enter the project name, […]

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How to specify webhook for message statuses

Messaggio API messaging is an easy way to integrate into your business processes. If you have tasks to automate notifications – transactional messages, customer support via messages, or another messaging with triggers — use API to integrate Messaggio with your service. To notify the Messaggio system about message sending events and receive sending statuses and […]

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How to get the secret API key

To messaging in Messaggio via API, you need a signature to authenticate the transmitted data. To get a signature, you need a secret key. In this guide, we will show you how to generate a secret key in your Messaggio dashboard. Go to the «Settings» section and in the «Projects» workspace select a project. Click […]

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How to integrate Messaggio with apps via Zapier

Performing integrations with Messaggio in Zapier make it easy to connect to applications. You can automatically set up the creation of contact groups from your database for messaging via Messaggio. You can also send trigger messages without enlisting the help of a developer team. This is done by forwarding an event from the source — […]

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