Apply the best messaging experience in your business

Take a look at the industry case studies that most effectively use messaging services to interact with the audience and customers. Use success and proven solutions to improve your business.

Mobile messaging in Healthcare

The healthcare organisations have frequently implemented campaigns to try and reduce the number of missed appointments which cost them thousands of euro annually. As well as the financial implications there is an impact on resources and an effect on waiting list times. This has been a perennial issue that is now being addressed by sending out simple reminders via multichannel messaging.

Reducing the number of Missed Appointments

There are more than 90% of adults use a mobile phone and therefore Viber, Google RCS, SMS or WhatsApp messaging has proven to be a very useful way of communicating quickly, easily and efficiently. Most people have their phone nearby at all times and statistics clearly show that most texts are read within 4 minutes. Viber is therefore a brilliant way to communicate to patients, staff and to suppliers. A simple reminder which patients can respond to using a 2-way channel is an accessible, cheap and easy way to tackle these missed appointments.

Test Results and Health Campaigns

An SMS service has a variety of applications that make it an extremely valuable resource. As well as communicating test results, sending appointment reminders and so on, they can also be used as a key part of a public health campaign to raise awareness about health conditions, health warnings or other useful information.

Using Viber bulk messaging for external communication is cheaper than other channels of communication and more effective than email.

Viber can be used internally to send communications to staff within the organisation, thus helping to save on administration, time and resources.

The Key Benefits of multichannel messaging

Healthcare organisations can exploit multichannel messaging in a number of ways to improve communication both externally and internally:

  • Sending confirmations and reminders for appointments
  • Sending out alerts to doctors, nurses and other staff
  • Informing patients of test results, or of the need to make further appointments
  • Sending health warnings or public health information
  • Communicating with suppliers
  • Reminders of overdue bills/accounts payable

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Health Care

Medical organizations often run campaigns to reduce missed appointments. This issue can be easily addressed by sending reminders to the clinic’s clients through their preferred messaging app. Let’s take a closer look at how message broadcasts can enhance the quality of services.

SMS messaging

The most common communication channel, for both mass-sendings and trigger notifications.

Viber Business Messages

A wide range of business tools: in-app advertising, notifications and chat with clients in the messenger.

WhatsApp Business API

Chatting and interactive notification messages in one of the most popular instant messengers.