Terms and definitions in messaging

Multichannel messaging service is based on a variety of telecommunication and Internet technologies. In the description of services, we often use abbreviations that may not always be known to you. Here we have compiled a glossary of terms and definitions used in the industry.

SLA

A service-level agreement is a negotiated contract between a customer and a service-provider that defines the level of service the customer can expect, using measurable and verifiable terms. SLAs often refer to the level of performance or time of delivery agreed to under contract. Examples of metrics used to define an SLA include percentage of network uptime, power uptime, support availability, and other performance benchmarks.

Messaggio works with its customers to support their applications they run on with the highest SLA level.