Terms and definitions in messaging

Multichannel messaging service is based on a variety of telecommunication and Internet technologies. In the description of services, we often use abbreviations that may not always be known to you. Here we have compiled a glossary of terms and definitions used in the industry.
By the way, you can create account and send SMS to your customers via Dashboard, plugin or API integration.


A mobile network operator is typically a company that provides people with a mobile or wireless telephony service. At Messaggio we refer to these companies universally as ‘Operators’ and most of our documentation will refer to them as such. They are also known as Wireless Carriers or just Carriers. In trying to explain how a message gets from point A to point B, we use the additional terms, ‘Terminating Operator’ and ‘Destination Operator’.