Terms and definitions in messaging

Multichannel messaging service is based on a variety of telecommunication and Internet technologies. In the description of services, we often use abbreviations that may not always be known to you. Here we have compiled a glossary of terms and definitions used in the industry.


Application Program Interface (API), this phrase is used in computer programming to describe a set of routines, protocols, and standardised requests for software applications. Programmers use an API to build applications that interact with other software. Often, a major developer will release their API so that software developers can design products that operate within that system. Sometimes, a user might only see one interface, but behind the scenes, many types of software work together with APIs.