Terms and definitions in messaging

Multichannel messaging service is based on a variety of telecommunication and Internet technologies. In the description of services, we often use abbreviations that may not always be known to you. Here we have compiled a glossary of terms and definitions used in the industry.

Rich Message

A message that contains any functionality available on a web page, including videos, files, action buttons, maps, embedded images and interactive forms. It's easy to create a rich message using templates in Messaggio SaaS platform. Traditional notifications have limited space, and while text-only messages can certainly still do the trick in many cases, images and video can take an idea that much further in the same amount of space.