Communication with the client is concentrated in a convenient messenger for him. This allows you to make the most personalized and unobtrusive up-sales. You will be in touch even when the client has left the site.
Solution of technical and organizational issues. Support during sale and accounting, advice on goods and services. Messengers allow you to attach files, making workflow easier.
The chat always remains in the visible area of the screen, which contributes to an increase in the number of requests to the company. This helps the customer to make a purchase, which leads to an increase in conversion.
The opportunity to work the negativity off in a personal dialogue will reduce the number of bad reviews on public platforms. A good reputation attracts new customers retains existing ones.
A quick response to customer requests and maintaining a dialogue with him increases his activity, involvement in the company’s products. An interested customer more likely comes back for shopping.
Working with orders will become faster and easier. Templates, tagging, and dialogue redirection within the company free you from routine tasks and speed up the ticket processing.
Regardless of the size and expertise of the company, multichannel messaging will benefit any business in the IT sector. It is a simple and effective means of communication both within the company and with external partners. Let’s delve into how it works.
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