Improve your service notifications and customer care with
messaging in WhatsApp — send messages with buttons,
media and files, keep online chat communication with customers
on behalf of your branded WhatsApp sender ID.
The message may contain an image, video file, document or geolocation. Huge opportunities for message template design!
WhatsApp Sender ID has two-way communication capability by default. A client can write a message first, or in response to a notification.
WhatsApp occupies a leading positions in penetration rate in many countries. The only Sender ID allows to send messages in any country.
Messaggio real-time statistics are available not only for the “sent” and “delivered” message statuses, but also “Viewed” and so on.
Correspondence in messengers is a common thing that sets its own context for communication: immediacy, brevity and usefulness.
The modern format of communication inclines businesses to be presented not only in the form of a website, a hotline number or an office address.
The business Sender ID in WhatsApp is the same showcase and face of the brand. It is becoming a good practice to support customers through online chat, launch WhatsApp marketing campaigns and send important interactive notifications to the messenger.
Start using chat dashboard or set up API or plugin integration to your system.
More infoEasy integration without code! Try business messaging plugins for popular CRM, website and online shop management systems.
View plugins catalogueOptimize your budget and expand your coverage by re-sending messages to other channels.
Learn MoreUse statistics on messages in real time: statuses of sending, delivery, views and clicks.
Learn MoreTell us about the aims of the company, and Messaggio’s manager will contact you to advice the best solution.
In addition to the standard features, Messaggio offers additional features that can improve the effectiveness of WhatsApp notifications, increase conversions and increase the engagement of your customers.
If you don’t see an answer to your question, you can send us an email from our contact form.
WhatsApp Sender ID registration takes several days. The company should provide its Facebook Business ID, the phone number to which the Sender ID will be linked and related information for branding.
Communication in WhatsApp from business to client implies that an event, a trigger, has occurred. For each of these events, you need to create a message template and wait for approval in WhatsApp (usually about a day).
You can use the WhatsApp Business App on up to 5 devices. This option is suitable for small businesses that do not receive many queries from customers on WhatsApp.
But if you want to be able to connect an unlimited number of users who respond to messages in WhatsApp, you will need to integrate with the WhatsApp Business API.
Messaggio, the messenger’s official ISV partner, will help you set up the WhatsApp Business API (WABA). By connecting to Messaggio, instead of using the WhatsApp Business App, you will use the WhatsApp Business API to communicate with customers on WhatsApp. It will give you the opportunity to answer multiple customer queries at once on multiple devices. Also, you can work with queries in Messaggio Chats — this is a user-friendly interface for processing a large number of requests and distributing them among the managers of your company.
Using Messagio, you can set up an SMS fallback for those recipients who do not have WhatsApp messenger installed. This way you will be able to maintain the reach of your audience. For an SMS channel, you can prepare a message template with a shorter text.
Once your WhatsApp Sender ID is registered, you can fill out a special form to request a verification badge. Badges are issued by WhatsApp at their own discretion. If your brand is big enough and well-known, there is no reason to worry.
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